At C9 Communications, we are committed to providing you with the highest level of service and protecting your privacy. This statement explains our practices regarding the collection, use, and management of your personal information.
This statement includes:
- Collection Statement: Explaining key aspects of our collection and use of personal information.
- Privacy Policy: Further explaining how we manage and protect the personal information we hold about you.
COLLECTION STATEMENT
Who we are
CLOUD NINE COMMUNICATIONS PTY LTD trading as C9 COMMUNICATIONS (ACN: 624 145 080).
Our contact details
Phone: 1800 000 299
Email: office@c9communications.com.au
Website: www.c9-communications.vercel.app
Collection from third party sources
We may collect personal information from someone other than you, when it is not reasonable or practicable to collect it from you, including:
- Public Sources: Information available via phone books and public record databases.
- Affiliates: Other companies within the C9 Group that you have dealt with previously.
- Partners & Wholesalers: Our business partners, authorized representatives, and infrastructure wholesalers (e.g., Business nbn® Co).
- Agents: Our dealers, contractors, and other representatives performing specialist tasks.
- Information Brokers: Specialized fraud checking and credit reporting agencies.
Collection under law
We may be required to collect personal information under the Telecommunications Act 1997 and laws made under it (e.g., mandatory identity checks for pre-paid mobile services).
We are also strictly subject to the ‘data retention’ provisions of the Telecommunications (Interception and Access) Act 1979 (“Data Retention Law”).
Why we collect and hold personal information
We collect and hold personal information strictly for the following reasons:
- To operate our business and provide modern IT/Telco services seamlessly.
- To share with third-party infrastructure providers specifically in connection with your service.
- To comply with Australian law, including the specific Data Retention Law.
PRIVACY POLICY
Personal information
This refers to information or an opinion about a living person who is identified or reasonably identifiable, whether or not true and whether or not recorded in material form.
For the purposes of the Data Retention Law, it also refers to information retained for the purposes of that law, if it relates to an individual or a communication to which the individual is a party.
Kinds of personal information we collect and hold
Broadly, we may collect and hold the following types of information:
- Personal Details: Legal name, date of birth, gender, and occupation.
- Identifiers: Driver licence numbers and other government-issued IDs for verification.
- Contact Details: Physical, postal, work, and email addresses.
- Financial Details: Bank account, credit card numbers, and billing history.
- Service Details: Username, encrypted passwords, usage history, and support records.
- Data Retention Logs: Subscriber details, communication timestamps, and connection logs.
Collecting & Holding personal information
Unless it is not reasonable or practicable, we will collect personal information about you directly from you (e.g., when you fill in an application form or fill in an online enquiry).
Security: We hold information in both hard and soft copy at our offices and secure data centers. We take extreme care to protect it from unauthorized access, use, or alteration through encryption.
Using personal information
We use your information effectively to:
- Identify you accurately and prevent fraud.
- Supply products and services that you have requested from us.
- Provide support through our AU-managed engineering team.
- Bill and collect payment for your communication services.
- Monitor and improve our network and facilities.
Disclosing personal information to others
We disclose information only as reasonably required to:
- Service Partners: Contractors for installation, maintenance, repairs, and billing support.
- Wholesale Suppliers: Infrastructure owners necessary for your connectivity services.
- Authorities: ACMA, police, and law enforcement agencies specifically as required by law.
- Agents & Dealers: Members of our corporate and authorized business partners.
Direct marketing
We may use your information to notify you about new products or offers from the C9 Group that we believe will benefit your business operations.
Opt-Out Policy: Marketing may continue even after your service ends. You can opt-out at any time by contacting us directly.
Accessing and correcting personal information
Under Australian Privacy Principle 12, you have the right to access and seek correction of the personal information we hold.
Please contact us for these purposes using the details below. We shall process and respond to your request as soon as we reasonably can.
Contacting us
If you have questions, requests, or complaints regarding this Privacy Statement, please reach out to our team:
C9 Communications Compliance Officer
Telephone: 1800 000 299
Email: office@c9communications.com.au